At Bio Cosmoceuticals, we prioritize customer satisfaction and transparency. Please review our cancellation and refund policy below.---

 

1. Order Cancellation

 

1.1. Cancellation Before Shipment

• - You may cancel your order any time before it is shipped. 

• To cancel an order, please contact our customer service team at +91 9591391306 or via email at biocosmoceuticals@gmail.com with your order number as soon as possible. 

• Once your cancellation request is confirmed, we will process the refund within 7-10 business days to your original payment method.

 

1.2. Cancellation After Shipment

• Once the order has been shipped, no cancellations are accepted. 

• We do not accept returns once an order is placed, except in cases where the product received is damaged or incorrect.

 

2. Refund Policy

 

2.1. Eligibility for Refunds

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Refunds will only be issued for the following reasons: 

• - The product was received in a damaged condition. 

• An incorrect product was delivered. 

• In such cases, you must contact us within 48 hours of delivery with evidence of the damage or error. 

• The damaged or incorrect product must be kept in its original packaging and in safe condition as it may be required for return.

• Refund requests made after this 48-hour window will not be accepted.

 

2.2. Refund Process

Once we verify the issue (damaged or incorrect product), we will process the refund. 

• If approved, the refund will be processed to your original payment method within 7-10 business days.

• You will receive an email confirmation once the refund is initiated.

 

3. Non-Refundable Items

 The following items are not eligible for refunds: 

• Products that are not damaged or incorrect 

• Gift cards or vouchers 

• Clearance or sale items

 

4. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please take the following steps: 

• Check your bank account and credit card statements as processing times vary. 

• Contact your bank or credit card provider, as it may take additional time before your refund is posted. 

• If you've completed these steps and still have not received your refund, please contact us at biocosmoceuticals@gmail.com or +91 9591391306.

 

5. Exchanges

 We only replace items if they are defective or incorrect. If you need to exchange a product for the same item, contact us at biocosmoceuticals@gmail.com or +91 9591391306 with proof of defect or error, and we will assist you in processing the exchange.

 

6. Return Shipping

In the case of damaged or incorrect products, Bio Cosmoceuticals will cover the cost of return shipping. 

• The damaged or incorrect product must be safely stored and returned in its original packaging.

• Return shipping costs for other reasons are not applicable, as we do not accept returns unless the product is damaged or incorrect.

 

7. Policy Changes

Bio Cosmoceuticals reserves the right to update or modify this Cancellation and Refund Policy at any time. Please review this page periodically for updates.